VIP Tier Program
Set up and manage a tier-based loyalty program that rewards your most engaged customers. This section covers everything from initial configuration and tier entry methods to reward setup, tier changes, customer management, and migrating from other loyalty apps.
A complete walkthrough from first activation to your first live tier program with rewards. Navigation path: Shopify admin → Apps → Flits → Loyalty progra...
Tue, 16 Jun, 2026 at 5:35 PM
Understand the three ways customers can qualify for a tier and how combining them works. The three entry methods Points earned Tier is assigned based o...
Tue, 16 Jun, 2026 at 5:35 PM
How long a customer keeps their tier and what happens when the period ends. Where this applies: VIP program reset settings control when a customer keeps ...
Tue, 16 Jun, 2026 at 5:37 PM
Learn the difference between rewards (auto-issued) and perks (display-only), and how to configure each for your VIP tiers. Rewards vs custom perks - what’...
Tue, 16 Jun, 2026 at 5:38 PM
Understand how rewards behave when customers are re-evaluated, skip tiers, or are downgraded and why custom perks are always treated differently. Rewards ...
Tue, 16 Jun, 2026 at 5:38 PM
Manual tier adjustment allows you to override the automatic VIP tier assignment for a specific customer directly from their profile in Flits. This is usef...
Tue, 16 Jun, 2026 at 5:38 PM
If you want to prevent specific customers from being evaluated for VIP tiers - without adjusting them one by one - you can use Shopify customer tags. Any...
Tue, 16 Jun, 2026 at 5:38 PM
If you are switching to Flits from another loyalty app, you can migrate your existing customer VIP tier assignments without losing history. This is done by...
Tue, 16 Jun, 2026 at 5:38 PM
Quick answers to the most common questions from merchants. Why are my customers not moving to the next tier? Check the following in order: Is the prog...
Tue, 16 Jun, 2026 at 5:38 PM