Learn the difference between rewards (auto-issued) and perks (display-only), and how to configure each for your VIP tiers.

Rewards vs custom perks - what’s the difference?

Rewards/redemption benefits (Ways to redeem)

Rewards are automatically issued by Flits when a customer enters the tier. Customers can redeem them at checkout or from their account page.

Types of rewards:

  • Amount discount
  • Percentage off
  • Free shipping
  • Free product
  • Tier entry points (need to confirm where it comes)

Good for: auto-issued, trackable rewards

Custom perks (Benefits)

Custom perks are display-only benefits that you show to customers in the tier widget. Flits does not fulfill these automatically - you(merchant) manage them outside the app.

Examples: “Early access to sales”, “Birthday gift”, “Priority support”.

Note: Custom perks are never re-issued when a customer changes tier, regardless of your re-evaluation setting. They are informational only.

Adding a reward to a tier

Step 1

Open the tier edit page

Go to VIP and click Edit on the tier you want to add rewards to.

Step 2

Click “Add benefits” under Redemption benefits

In the Ways to redeem section, click Add rewards.

Choose from: Amount discount, Percentage off, Free shipping, or Free product.

Step 3

Configure the reward settings

The available options depend on the reward type you select.

  • Amount / Percentage discount: Set the fixed or percentage discount value to be issued as the reward.
  • Free shipping: Set how many times the free shipping reward can be used.
  • Free product: Select the product from your catalogue that will be issued as the reward.

All reward rules support unlimited or limited usage, minimum purchase requirements, and application to either the full order or specific collections. You can also control discount combinations, set reward expiry rules, and define reward application based on purchase type, including subscription orders.

Step 4

Set the reward status to Active

Newly created rewards are set to Inactive by default.

Change the Status toggle to Active before saving. If the reward remains Inactive, it will not be issued to customers when they enter the tier.

Good to know: Rewards can be added, edited, or removed at any time - even while the program is active. You do not need to deactivate the VIP program to manage rewards.

Adding a custom perk

Step 1

Open the Custom Benefits section

In the tier edit page, scroll to the Custom Benefits section and click + Add additional benefits.

Step 2

Type and save the benefit text

Enter a short, clear description of the perk you offer for this tier. For example: “Early access to sales” or “Free birthday gift”.

Click Done to save the entry. The perk will appear as a benefit in the VIP widget for customers in this tier.

Need help with setup or customization?

If you have any doubts, need customization, or want help setting up your VIP program, reach out to us at  support@getflits.com .