A complete walkthrough from first activation to your first live tier program with rewards.

Navigation path: Shopify admin → Apps → Flits → Loyalty program → VIP

Plan availability: This feature is available on the Growth plan and higher. If you do not see the VIP tab, check your current billing plan.

Setup steps

Step 1

Set your program start date

In the VIP tier settings section, enter a start date. This must be between the date you installed Flits and today.

Customers’ activity before this date will not count toward tier placement.

Mandatory check: You must enter a start date before saving the VIP tier settings.

Step 2

Choose your tier entry method

Select at least one option under Tiers calculation: Points earned, Amount spent, or Number of orders.

You can select up to two options. When two are selected, they work together using AND or OR logic, based on your VIP tier configuration.

Step 3

Set your program reset setting

Choose how long a customer keeps their tier:

  • Rolling year - 12 months from the date tier is earned
  • Until following calendar year - valid through the end of the next calendar year
  • No expiry - tier remains active without expiration

Step 4

Configure your tiers

Three default tiers are created: Bronze(base tier), Silver, and Gold.

Click Edit on each tier to set the display name, icon, milestone value, redemption benefits, earning benefits, and custom perks.

System default: The base tier is automatically set to a milestone of 0. This ensures every new customer is enrolled in your program immediately.

Step 5

Add rewards to each tier

Inside each tier’s edit page, click Add rewards to attach benefits that are issued automatically when a customer enters that tier.

  • Amount discount
  • Percentage off
  • Free shipping
  • Free product

Step 6

Configure downgrade and re-evaluation settings

In VIP tier settings, choose what happens when a customer re-enters a tier and how downgrades should behave.

  • Re-entry rewards: all rewards, only unclaimed rewards or no rewards on re-entry
  • Downgrade behavior: base tier, eligible tier, or previous tier

Step 7

Activate the program

Click Activate at the top of the VIP page.

A progress banner will appear: “Tier evaluation in process - Customer Syncing Progress: X%”.

Tip: Look for the “Tier evaluation successful” message to confirm that tier evaluation has completed successfully.

Step 8

Recalculate to verify

Once active, go to the Status check section and click Recalculate.

This assigns tiers to all existing customers based on your settings. On success, the result shows a timestamp.

Managing settings after activation

  • Important: Once the program is active, the program start date is locked and cannot be changed without deactivating first.
  • All other settings including adding a new tier, changing the entry method, and updating program reset settings can still be changed while the program is active. Each change automatically triggers a re-evaluation of customer tiers in the background.


Tip: If you need to make multiple changes at once, we recommend deactivating the program first. This helps prevent overlapping recalculations and ensures all changes are applied cleanly in a single re-evaluation once you reactivate.

Need help with setup or customization?

If you have any doubts, need customization, or want help setting up your VIP program, reach out to us at support@getflits.com.