Understand the three ways customers can qualify for a tier and how combining them works.

The three entry methods

Points earned

Tier is assigned based on loyalty points accumulated. Upgrade is immediate - no delay period applies. All points earning rules count.

Good for: points-first programs

Amount spent

Tier is assigned based on total purchase spend from the program start date. An upgrade delay (X days after a specific order status) can be added to account for returns.

Good for: revenue-based loyalty

Number of orders

Tier is assigned based on how many orders a customer has placed. An upgrade delay can also be applied here.

Good for: frequent buyer programs

Combining two methods (AND or OR logic)

You can select up to two entry methods at the same time. When two methods are selected, tier qualification is evaluated based on the logic configured for your VIP program.

  • AND logic: A customer must meet both selected conditions to qualify for the tier.
  • OR logic: A customer can qualify for the tier by meeting either one of the selected conditions.

Example using AND logic: If Silver requires 500 points and $1000 spent, a customer with 500 points but only $400 spent will remain in Bronze until both conditions are met.

Example using OR logic: If Silver requires 500 points or $1000 spent, a customer with 500 points and only $400 spent will still qualify for Silver because one of the two conditions has already been met.

When to assign a tier

For Amount spent and Number of orders entry methods, you can control exactly when the tier upgrade is applied using the When to assign a tier section in VIP tier settings.

Order status

Choose the order event that triggers tier evaluation: Placed, Paid or Fulfilled.

Example

If Order status = Fulfilled and Delay = 14 days, the customer’s tier upgrades 14 days after the order is marked fulfilled. This helps protect against returns inflating tier status before the return window closes.

Note: This setting does not apply to the Points earned entry method.

Need help with setup or customization?

If you have any doubts, need customization, or want help setting up your VIP program, reach out to us at support@getflits.com.