Order based billing (*Effective date 06 Aug 2024)

We are introducing a transparent pricing model for the Shopify eco-system.

What if my orders exceed the monthly plan limit?
Ans.  If your orders exceed the monthly plan limit, usage based charges will apply for upto the spending limits approved by you.  Let's go over...
Wed, 14 May, 2025 at 12:57 PM
What is a usage based charge?
Ans. Usage based charges are charges that apply once you have used up your monthly order limits. Refer to this document to learn more about spending lim...
Thu, 12 Sep, 2024 at 3:01 PM
What happens if I exceed monthly spending limit?
Ans.  If you exceed your monthly spending limit you will be notified about the increase via a mail and through a banner in admin as well. Our custom...
Thu, 12 Sep, 2024 at 3:01 PM
Can I move an existing program to Flits?
Ans.  Yes, you can move your existing program to Flits.  You can reach out to our support team via mail at support@getflits.com and share the relevant ...
Tue, 13 May, 2025 at 10:46 AM
I have a partner store, do I need to select billing?
Ans. As a Shopify app we have created a supportive environment for the members of the ecosystem. For a smooth experience we give full access to our admi...
Tue, 6 Aug, 2024 at 4:12 PM
What happens to my billing if I downgrade?
Ans.  Downgrading your plan will have certain effects on features and pricing.  The following are the effects: Effect on features If you choose to...
Tue, 6 Aug, 2024 at 4:15 PM
What happens to my billing if I upgrade?
Ans.  Merchants who upgrade plan are very valuable to us as it reflects their belief in our services and customer support. Upgrading your plan will have ce...
Tue, 6 Aug, 2024 at 4:15 PM
How to select a plan if monthly order count is high?
Ans.  We have 4 billing plans and following are the order limits: Plan Capacities Free Growth Established No of stores orders /month 200 o...
Wed, 14 May, 2025 at 12:57 PM
My admin is blocked after exceeding monthly usage, what are the next steps I can take?
Ans: If your monthly orders exceed the spending limits of your selected plan we will notify you via email and request that you upgrade your plan. Our t...
Tue, 6 Aug, 2024 at 4:30 PM
Do you charge extra for setting up?
Ans.  No, we do not charge for setting up. Set-up support will depend on the plan selected.   Our standard setup services are included in your plan....
Tue, 6 Aug, 2024 at 4:29 PM