What happens when monthly order limit exceed depends on your plan.
Free Plan
There are no usage-based charges. When you reach your monthly order limit, you are notified by email and in your Flits admin, and you get a 28-day grace period to upgrade.
If you do not upgrade, your Flits admin access can be blocked. Your storefront is not affected.
Starter Plan
There are no usage-based charges and no blocking. To get a higher monthly order limit, upgrade your plan.
Growth and Established Plans
Orders above your plan’s included orders are charged as usage-based charges, up to the spending limit you approved. Your admin is not blocked because of order usage.
For the order limit of each plan, read What are the monthly order limits in each plan? For the usage-based charge and how it is billed, read Do you charge based on orders? and What is spending limit on orders?
Email Alerts on Growth and Established Plans
So that there are no surprises on your Shopify bill, you get an email at two points in the month:
- At 80% of your included orders - A heads-up that you are close to your monthly limit. Usage-based charges have not started yet.
- At 100% of your included orders - You have used all your included orders. From this point, additional orders are charged as usage-based charges.
Each email is sent only once in a billing cycle. Order count resets on the 1st of every month, so the alerts start again in the new month. You can check your current order usage anytime from the Billing section in your Flits admin.
Need Help?
For any questions regarding order limits or billing, feel free to connect with us at support@getflits.com.