Flits allows merchants to automatically adjust reward points associated with refunded or returned orders. This helps maintain accurate loyalty balances by deducting earned points or refunding redeemed points based on your store configuration.
Plan availability: This feature is available for Established Plan users only.
How to Configure Reward Point Adjustment
To configure reward point adjustment settings:
Flits Admin → Loyalty Program → Loyalty → Scroll to “Points Adjustment on Refunded Orders”
Available Reward Point Adjustment Options
Earned Points Adjustment
When enabled, Flits automatically deducts the reward points earned from the refunded or returned order from the customer’s reward point balance.
Supported earning rules
- Reward points on order
- Reward points on specific products
- Reward points after referral’s X number of orders
- Referral’s spent total amount
Example:
If a customer earns 100 reward points on an order and the order is refunded, those 100 points will automatically be deducted from the customer’s balance.
Redeemed Points Adjustment
When enabled, Flits automatically refunds the redeemed reward points back to the customer’s reward point balance for refunded or returned orders.
Applicable rules
- Reward points redeeming rules
Example:
If a customer redeems 200 reward points during checkout and the order is refunded, those 200 points will automatically be returned to the customer’s account.
Important Notes
- Reward point adjustments work for both partial and full refunds.
- Earned points will be removed from balance only if customer balance > 0
- Shopify refund or return status must be updated correctly for successful adjustment processing.
Need Help?
For assistance with reward point adjustments, contact us at support@getflits.com.