Flits follows Shopify’s billing API standards and calculates app charges based on the number of orders in your store. During migration, when you import historical orders into Shopify, those orders are naturally pulled into our system for billing, as per default behaviour.

However, we’ve got you covered: For all those imported orders, rest assured, they won’t be counted in Flits billing. We will help you eliminate those orders. Simply, reach out to us at support@getflits.com with the relevant details:

• If you're planning to import, letting us know in advance helps us ensure a clean installation and avoid miscounts.

• If you've already imported orders, share the details, and we'll adjust your billing accordingly.

We're always here to help you have a stress-free experience with Flits, so you can focus on building your business while we handle the rest