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If you are switching to a new app, as a merchant your priority is to collect the existing data and merge it with the new or existing one.

With Flits, you don't need to worry about your existing data. We offer you the functionality to import your existing data with our application.

In Flits Rewards (Store Credit) we offer you Credits as 1 Credit = 1 USD/GBP/EURO (your store's currency)


In this article, we will learn how you can import your existing reward program points to Flits Credits.


How to submit a request to import your existing Rewards data?

  1. Raise a ticket on support@getflits.com with a subject to import your existing reward data.
  2. Once the request is received our support team will guide you through the process of data merger.


What will you need to import Rewards data?

  1. Existing reward points data.
  2. Prepare a CSV file with your existing data in a format provided by the Flits support executive.


Example of CSV format:  (The below format is for illustrative purposes only)                                                                                        


customer email id
credit to be adjusted
comment for credit adjustment
send notification email
abc@mymail.com100
existing points adjustmentyes



After managing the rewards CSV file, follow the below steps.

  1. Share details of the previous application and its point system structure.
  2. Send the CSV file to your assigned support executive.
  3. The executive will send your request further to the technical team.
  4. The tech member will merge your existing reward point system data with Flits credit.
  5. After the successful data merger, you will get an acknowledgement from our support executive to review your data. 

Note: The data merger request may take 24 hrs or more based on the impacted customers in the process.



For any further query, contact us on support@getflits.com