Yes, we have a 30-day money-back guarantee.
We value the hard-earned money spent by our merchants to avail the features of our app. We also understand that merchants not only invest their time and money but also their trust in us, which is why we make it our priority to uphold that trust.
This article will cover our refund policy.
Refund Period and Amount
- Refund period: 30 days from the last invoice
- Refunded amount: You will get the last invoice amount as a refund.
Note: If any invoice is generated after the refund process (as we are following the Shopify billing API), feel free to contact us via email at support@getflits.com.
Getting a Refund
To get a refund, you will need to raise a request by contacting our support team via support@getflits.com.
Cases for Refund
The app is useful for my business but I am facing some financial constraints
In this case, you can request a refund of the last invoice and continue using our app.
The app is not useful for my business
In this case, you can request a refund of the last invoice. If you continue using our app after the refund, Shopify will generate an invoice for the next month. Please make sure to uninstall our app in this case to avoid generating a new invoice.
We do not take any hidden charges or extra fees.
Please note that billing depends on Shopify’s billing cycle. If the invoice is generated after your refund request, you can contact our support team at support@getflits.com for assistance.
Need Help?
For any questions regarding refunds or billing, please contact us at support@getflits.com.