Introduction

Recognize and reward your genuine and loyal customers by utilizing the Bonus Points feature.

Note: Bonus Points feature is available for Established Plan users only.

How to Access Bonus Points

To set up a bonus points rule:

1. Navigate to Loyalty Program in your Flits admin.
   
   

2. Go to Loyalty.
   
   

3. Scroll down to find the Bonus Points section.

Setting Up Bonus Points

1. Select a Condition (e.g., Redeemed points, Placed order, Spent amount, Has a tag).
   
   

2. Fill in all the required fields based on your selected condition.
   
    Note: Fields such as value range, bonus points, comments, etc., will vary depending on the condition.
   
   

3. (Optional) Set expiry days if you want the bonus points to expire after a specific period.
   
   

4. (Optional) Enable notifications via Mail and/or Push by checking the respective boxes.
   
   Note: Notification setup is mandatory if you check any of these options. Use the “Set up and edit mail & push notifications” link to customize your templates before starting.
   
   

Fetch & Apply Bonus Points

• Click Fetch customer count to get the number of eligible customers based on your condition.

• Review and confirm the customer count displayed.
  
  

• Click Start Process to apply bonus points to those customers.
  
  Note: This process cannot be paused or canceled once started.

Process Completion & Activity Log

• You will receive an email notification once the bonus points process is successfully completed.
  
  

• This email will be sent to the address listed under Shopify Admin > Settings > Store Details > Profile.
  
  

• To check your past bonus point activities, go to the  Loyalty Program >  Loyalty > Bonus points > View history section.
  

Need Help?

For any queries regarding this feature, please contact: support@getflits.com