Introduction
To reverse the reward credit that was earned or spent on a cancelled order, utilise the reward credit adjustment feature, which is specifically designed for managing cancelled orders. This feature enables you to efficiently supervise and modify the credit related to order cancellations, ensuring precise tracking and compensation.
This credit rule is available for Enterprise plan users only.
Steps to adjust reward credits on order cancellation
To set up the reward credit adjustment on cancelled orders, go to Premium Tools > Reward & loyalty credits > click set up/edit > Scroll down to Reward credit adjustment on cancelled orders section.
In this section, you can select the activity for which you wish to adjust reward credit, as outlined below, to suit your requirements:
Earned reward credit adjustment: This option will deduct the reward credits earned on that order from customer credit balance.
- Earned reward credit adjustment works on the following earning rules:
- Reward Credit on order
- Reward credit on specific product
- Reward credit after Referral's X no of order
- Referral's spent total amount
Redeemed credit adjustment: This option will refund the reward credits redeemed on that order to the customer credit balance.
- Redeemed credit adjustment works on the redeeming rule.
It is important to note that reward credit will be adjusted for a fully cancelled order only. Reward credit will not be adjusted to a partially refunded order.
For any issues regarding reward credit adjustment after order cancellations contact support@getflits.com