Yes. Create and configure your VIP tiers in Flits before starting the migration.

The tier names in your migration data should match the tiers configured in Flits. If a tier is not configured or cannot be matched, the customer may not be assigned to the intended tier.

We recommend reviewing your tier setup before importing customer data.

Yes. Customer VIP tier assignments can be migrated when the corresponding tiers exist in Flits and the migration data matches the configured tiers.

Migrating tier assignments places customers in their corresponding Flits VIP tiers. Previous tier changes and related historical activity may require additional migration planning.

When customers move to Flits, their VIP tier assignments can be migrated, but their previous reward usage history is not automatically recreated in Flits. Customers begin with fresh VIP reward usage tracking, and Flits applies the reward rules configured in your new program.

If preserving historical reward usage is important to your business, share your previous app’s data with Flits Support. We’ll assess the available information and help you understand whether a custom migration is possible.

Your VIP program’s reward rules and eligibility settings can be configured in Flits to support the customer experience you want to create.

You can migrate existing customer tier assignments to Flits. Historical reward records and previous usage counts

are not automatically recreated and may require additional migration planning, depending on the data available from your previous app.

Before launching, review your reward configuration and usage limits in Flits. If you’d like to bring over historical VIP reward records or usage data, contact support@getflits.com. Our team will review your requirements and help identify the best approach for your migration.

Yes, our team can help you explore options for migrating historical VIP tier changes.

If you want to preserve previous upgrades, downgrades or related customer activity, share an export from your previous app with Flits Support. We’ll review the available records and help you understand which details may be migrated.

A quick review before launch helps ensure your customers receive the intended VIP experience from the start. We recommend checking the following:

• Create the required VIP tiers in Flits.
• Review the tier names in your migration file.
• Verify that customer tier assignments match your intended configuration.
• Review the reward rules, eligibility conditions, and usage limits in Flits.
• Test the experience with a few migrated customers before enabling the program for everyone.

If your VIP structure or historical data needs special handling, we’re happy to help. Contact support@getflits.com or raise a support ticket through Flits Admin.

Share your previous app name, your current VIP tier structure and the information you’d like to migrate. Our team will review your requirements and guide you toward the best available approach.

We’re here to help make your VIP program transition as smooth as possible. Whether you need help preparing tier assignments, reviewing your configuration or assessing historical VIP data, contact support@getflits.com.

Share your requirements with us, and we’ll help you plan the next steps.