Introduction

Rewarding customers according to order status ensures that loyalty points are issued only once significant milestones are hit such as placing, paying for, or fulfilling an order. This strategy keeps your rewards secure, reduces fraud, and makes sure points are given for genuine completed transactions (not canceled or pending orders).

How It Works

  • Placed:
    Points are issued as soon as the order is placed in your store.

  • Paid:
    Points are granted only after successful payment, rewarding customers for confirmed transactions.

  • Fulfilled:
    Points are released once the order has been fulfilled, guaranteeing rewards for completed deliveries.

How to set up points by Order Status

  • Go to your Loyalty Program > Settings > Loyalty settings > Reward based on order status

  • Choose which order status (“Placed,” “Paid,” or “Fulfilled”) should trigger points issuance using the radio buttons.

  • Save your settings.

Note: Points will only be awarded after the Shopify order matches the status you’ve selected.

Tips

Select the order status that aligns with your overall loyalty strategy and risk level:

  • “Placed” is best for fast rewards but doesn’t prevent abuse.

  • “Paid” ensures points go to customers who’ve completed payment.

  • “Fulfilled” is safest if you want to reward only after product delivery.

FAQs

Q: Can I change the status trigger for points later?
A: Yes, simply edit your settings to switch between Placed, Paid, or Fulfilled.

Q: Are points revoked if an order is canceled?
A: Points are only issued on the matched status; cancellations before the trigger status will prevent points from being awarded.

Q: What if the order status changes back after points are issued?
A: Points already issued won’t be reversed; future points will follow your latest status setting.

Q: Is it possible to automate notifications when points are issued?
A: Yes, set up notifications under Flits Admin → Notifications to alert customers via email or push.

Management

  • Edit the settings as your business needs change.

  • Deactivate temporarily during store maintenance or testing periods.

  • Track when and why points were issued using Flits reports.

Need help?


For setup or troubleshooting help, contact support@getflits.com.