Introduction
Social media earning rules motivate customers to engage with your brand by liking, following, and sharing your posts across major platforms. Customers access these links through the Flits storefront interactions like legacy customer account, reward widget or reward points and earn points automatically when they complete the action.
This approach makes engagement rewards clear and simple, while giving merchants full control over limits, expiry, and notifications.
Key Features
Like, Follow, Share Rewards
Points are awarded when customers like, follow, or share on supported platforms like Facebook, Instagram, TikTok, and X (Twitter).
Example: Earn 10 points for each first-time “like” or “follow.”
Earning Limit for Share Actions
Merchants can cap how often customers earn rewards for repeated sharing.
Example: “1 per day” earns points for a share, then resets eligibility after 24 hours.
This maintains fair use and prevents abuse.
One-Time Earning:
“Like” and “follow” actions reward points once per customer (lifetime), while “share” can be limited by time.
Reward Expiry:
Set how long points earned for social actions are valid (e.g., 15 days after earning).
Notifications:
Enable email and push notifications so customers know immediately when they earn points.
Status & Management:
Activate/deactivate rules as needed. Pausing only affects future rewards, not past ones.
Setup Steps
Navigate:
Go to Loyalty Program > Add Ways to Earn.Select Social Media Rule:
Choose Facebook, Instagram, TikTok, or X (Twitter) engagement.Enter Reward Value:
Input how many points each action is worth.Set Earning Limit:
For share actions, check “Limit the number of times each customer can complete this action.”
Set the timeframe and frequency (e.g., daily or weekly).Add Details:
Enter required username, URL, and a comment for clarity.Enable Expiry (Optional):
Tick “Expire the reward earned after” and set the period (e.g., 15 days).Activate Notifications:
Enable mail and/or push options.Save & Activate:
Set rule Status: Active and click Save.
Best Practices
Use round point values (like 10 or 20) for simple tracking.
Limit share rewards to prevent repetitive gaming of the system.
Pair expiration with earning limits for sustained, fair engagement.
Clearly explain each rule and point value in customer-facing areas.
Track engagement rule results to optimize campaigns for real value.
Adjust frequency/timeframes to fit your marketing goals and platform activity.
Notes & Plan Availability
Like/follow actions are available to all Flits plan users.
Share actions with earning limits and expiry are available only in Growth and Established plans.
FAQs
Q: Can a customer earn points for sharing multiple times?
A: Only as often as allowed by the earning limit (e.g., once per day).
Q: Can rules be edited or deleted?
A: Yes, you can update or remove any earning rule anytime.
Q: How do expiry settings affect earned points?
A: Points expire automatically after the duration set—reminding customers to redeem.
Q: How will customers be notified?
A: Enable notifications to send automated mail or push alerts when points are earned.
Q: Are all earning limits available to free plan users?
A: Time-based limits for sharing and expiry are only in Growth and above plans.
Management
Edit/Delete: Update or remove rules as your strategy evolves.
Deactivate Temporarily: Pause rules for special promotions or testing.
Track Activity: Use Flits reports to monitor engagement and rewards earned.
Need Help?
For setup or troubleshooting assistance, contact support@getflits.com.