Introduction

The Based on Order Number rule allows customers to earn loyalty points depending on their order count.

Merchants can create specific reward milestones — such as bonus points on a customer’s first order or ongoing points from their second order onward.

This setup helps motivate first-time buyers and sustain engagement through repeat purchases.

Key Features

• Specific Order Rewards:
  Assign different points to specific order numbers.
  Example: 25 points on the first order.
  
  

• Ongoing Rewards:
  Apply consistent rewards to all orders after a certain order number.
  Example: Earn 10% points on every order from the second onward.
  
  

• Flexible Reward Type:
  Choose between Fixed Points (a set number) or Percentage of Cart Value for each rule.
  
  

• Reward Expiry:
  Define how long earned points remain valid (e.g., 1 day, 7 days, 30 days).
  
  

• Customer Notifications:
  Automatically notify customers via Mail or Push when they earn points.
  
  

• Status & Management:
  Activate or deactivate rules anytime. Delete a rule when it’s no longer needed.

Setup Steps

1. Access the Rule:
   Go to Flits Admin → Loyalty Program → Ways to Earn → Place Order(s).
   
   

2. Select Earning Value:
   Choose Based on Order Number under Earning Value.
   
   

3. Add Specific Order Rules:

   • Click Add Rule.

   • Enter the Order Number (e.g., 1).

   • Set the Points to award (e.g., 25).

   • Choose whether it’s Fixed or Percentage (%) based.

   • Add a short Comment (e.g., “Points on 1st order placed”).
     
     

4. Set Ongoing Rewards:

   • In the Points on all orders from order number X onwards section, define rewards for repeat orders.

   • Example: From order number 2 onwards → 10% of the cart value.
     
     

5. Enable Reward Expiry:

   • Check Expire the reward earned on orders after and enter the number of days (e.g., 1 day).

   • Points will expire if not used within that time-frame.
     
     

6. Activate Notifications:

   • Enable Mail and/or Push under the Notifications section to alert customers about their earned rewards.
     
     

7. Save & Activate:

   • Click Save and ensure the rule Status is set to Active.

Best Practices

• Reward First Purchases Generously:
  Offer slightly higher points on the first order to drive conversions.
  
  

• Encourage Repeat Orders:
  Use percentage-based rewards for later orders to promote long-term loyalty.
  
  

• Use Expiry Strategically:
  Short expiry (e.g., 7–15 days) motivates faster redemptions.
  
  

• Keep Comments Clear:
  Use descriptive labels like “10% points on repeat orders” so customers easily understand their rewards.

Notes & Plan Availability

• The Reward Expiry and advanced notification features are available in Growth and Established plans.
  
  

• Free Plan users can set fixed rewards per order but won’t have access to expiry options.

FAQs

Q: Can I assign different points for each order number?
A: Yes, you can add multiple specific order rules using the “Add Rule” button.

Q: Can I mix fixed and percentage-based points?
A: Yes, for example, fixed points for the first order and percentage for all orders after that.

Q: How does expiry work?
A: Points automatically expire after the number of days you specify.

Q: How are customers notified?
A: Enable Mail and Push notifications under Notifications → Manage in your Flits admin.

Q: How do I delete a rule?
A: Click Delete in the upper right corner of the Place Order(s) page.

Management

• Edit or Delete: Update or remove rules anytime.
  
  

• Deactivate Temporarily: Toggle status to Inactive during campaigns or testing.
  
  

• Monitor Performance: Track how many customers earned points under each order-based rule.

Need Help?

For setup or troubleshooting assistance, contact support@getflits.com.