Introduction

The Incremental Points rule lets customers earn a set number of loyalty points for every amount spent on an order. Merchants can control earning frequency, expiry, and notifications so reward programs remain engaging and manageable.

Key Features

• Increment-Based Points:
  Customers earn a defined number of points for every $1 spent. For example, 100 points per $1.
  
  

• Earning Limit:
  Merchants can restrict how many times this reward can be earned (e.g. “1 time per lifetime” ensures customers only earn this reward once in their account’s life).
  
  

• Reward Expiry:
  Set an expiry (e.g. 30 days) so points earned on orders will expire if not used within that time.
  
  

• Customer Notifications:
  Enable email and/or push notifications to alert customers when they earn points from their orders.
  
  

• Status & Management:
  Set rule “Active” to allow earning. “Inactive” disables earning but allows customers to still place orders. Merchants can delete the rule anytime.

Setup Steps

1. Choose Earning Value:

   • Select “Increment of Points” for per-dollar earnings.
     
     

2. Configure Points Per Dollar:

   • Enter points (e.g. “100 points for every $1 spent”).
     
     

3. Set Earning Limit:

   • Limit how many times customers can earn on this action. Choose amount and interval (e.g. “1 per lifetime”).

   •  If the earning limit is exhausted, it resets 24 hours after the last points were earned.
     
     

4. Enable Reward Expiry:

   • Decide how long points are valid (e.g. “Expire after 30 days”).

   • If expiry is set to 1 day, points will expire if unused within 24 hours.
     
     

5. Add Comment:

   • Explain the reason for receiving reward (e.g. “Received 100 points for every $1 spent”).
     
     

6. Activate Notifications:

   • Enable mail and push options as desired.
     
     

7. Save & Activate:

   • Switch rule to “Active” and save changes.

Best Practices

• Reward Consistency: Keep fixed points simple (e.g., 50–100 per order) to make tracking easy.
  
  

• Encourage Repeat Purchases: Pair fixed points with time-limited expiry to drive faster repurchases.
  
  

• Use Limits Wisely: Avoid over-rewarding by setting daily or per-order earning caps.
  
  

• Track Engagement: Review earning reports to adjust points based on customer activity.

Notes & Plan Availability

• The Earning Limit and Reward Expiry features are available in the Growth and Established plans only.
  
  

• Free Plan users can set basic fixed points per order but cannot restrict frequency or expiry.

FAQs

Q: Can I change the points per dollar ratio later?
A: Yes, update points as needed in the rule settings panel.

Q: What does the lifetime earning limit do?
A: Customers can only earn the points this number of times in their account’s life.

Q: How does points expiry work?
A: Points expire after the chosen number of days if not redeemed.

Q: Are earning limits available for all plans?
A: Earning limits and expiry are available for Growth and Established plans.

Q: How are customers notified?
A: Enable notifications in Flits admin for automated email/push alerts.

Q: How do I delete this rule?
A: Go to the rule’s settings and click the Delete button.

Management

• Edit or Delete: Modify rule settings anytime or delete the rule if no longer needed.
  
  

• Deactivate Temporarily: Pause the rule during special campaigns or testing.
  
  

• Monitor Activity: Use reports to track how many customers earned points under this rule.

Need help?

For more support, contact support@getflits.com.