Introduction

This guide will assist you in integrating Proviews with Flits (Reward credit for Product Reviews) to reward your customers with reward credit for their valuable product reviews.

Note: This integration is exclusively available for Flits Business & Enterprise Plan users.

Steps to integrate Proviews with Flits

1. Navigate to the Integration section in Flits Admin using the left-side navigation menu.

2. Locate Proviews - Product Reviews Q&A and click on Activate. Activating integration from Flits admin will simultaneously activate it in the Proviews app admin as well.


Important notes:
1. Reward condition added by Proviews application is that, each customer will receive product review credit only once per product.

2. Flits integration is available in the Proview paid plans: BEGINNER, ADVANCED, ENTERPRISE




Steps to follow to reward customers with Product Review credit

After activation, proceed to set up Product Review credit for customer rewards. 

Click on Premium tools > Reward credits > Set up > Add ways to earn/Add reward rules > Click on Product review

Set earning value, credit limitations and time limitations to control the reward amount and duration.

Credit limits and Time limits

For example, set Credit Limitation to $200 and Time Limitation to 7 days, ensuring customers receive no more than $200 in credit for a product review within a week.

Click on the Save button to apply the changes.

How do customers view their earned credit from product reviews?

Customers can view their earned credit in the Reward credit section of their Customer Account Page.

What should I do if issues arise during or after the integration?

In case of problems, reach out to the support teams of both Flits and the Loox Customer Reviews app for quick problem-solving. Integration is a dependent process, so ensure that each step is correctly followed.

For issues related to Flits admin or Product review credit setup, please contact Flits support via mail at support@getflits.com.