The 'Contact Us' button serves as a direct link for customers to get in touch with your store, offering a straightforward and efficient way to address inquiries, feedback, or assistance needs.

Why use the Contact us feature? 

Using this feature, customers can easily send their order-related queries to the merchant email address (registered with Shopify) and merchants can communicate with the customers using that email. This will reduce the communication gap between Merchant and Customer.

Note: Contact Us feature is available only in the Business and Enterprise Plans.

How to activate the contact us button?

Follow the steps below to set up the Contact us button.

  1.  Go to Customer account page > ‘Contact us’ button in order history > Activate button.

  1. Upon activation of this button, a 'Contact us' button will become visible on the customer account page within the 'My Orders' section.
    Gif displaying functioning of contact us in store front (Uno template)

  1. Click on the 'Contact Us' button, and a Contact Form will appear. Fill in the required details and click the 'Submit' button to send the contact form.

Note: The email address displayed in the Note of Contact Us section is the same email address which you have added in the Store Admin (Settings > Store details > Store email)

The Contact Us button for the specific order will display the details of the customer's last interaction with the merchant.

How can store owner review and respond to a customer's message?

i) The store owner will receive the customer emails to the email address added in the Store Admin, Settings > Notifications > Sender email section.

ii) You can directly reply to customer through this email. Customer will be notified to their email address added in the query form.

For any help on setting up contact us form connect with us on