Ans.


Order Tracking feature allows you to track your order right from the Customer Account Page.

Customers can easily track their purchase from one end rather than struggling app to app to know their order status.


Note: It is mandatory to install any third-party tracking application prior to use Flits Order Tracking Integration.


Follow steps given below to enable Order Track Button on your Store.


Step 1: Open Flits App Admin.


Step 2: Open Integration section from the left side navigation menu.


Step 3: In Order Tracking section of Integration Page,

            i. Add App Tracking Domain in the Track Domain textbox.

            ii. Enable Order Tracking switch to add Order Track button in the order history of Customer Account Page.

iii. Click on the Save button to complete the Order Tracking App Integration.




Points which you need to take care of while setting up Order Track button:

1. Order must be fulfilled

2. Tracking details of related order should be added perfectly in Shopy Orders section

3. Tracking URL added in Shopify Order and in the Order Tracking section of Flits admin should be same.


Still, if you need any help for setting up Order Track button in Customer Account Page, feel free to contact us on support@getflits.com


Note: Please contact the related application support team if you find any issues in your tracking application.


Step 4: Once you successfully Save all the settings, you will be able to view the Order Track button in relevant Order as displayed in below Image.


Step 5: Click on Track Order button for Tracking details. 


Note: On click of the Order Track button you will view track order page of the respective app. You are requested to complete the relevant app's tracking settings before you set up the Flits order tracking feature.





For any help contact support@getflits.com